1. Returns and Exchanges

At Litani Bathrooms, we strive to provide you with quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our Returns and Exchanges Policy.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by proof of purchase. Some items, such as custom orders or personalized products, may not be eligible for return.

3. Timeframe for Returns

You have 7 working days from the date of purchase or receiving your order to initiate a return or exchange. After this period, unfortunately, we cannot offer you a refund or exchange.

4. How to Initiate a Return

To initiate a return, please contact our customer service team at sales@litaniBathrooms.com.au with your order number and details about the product you would like to return. We will guide you through the return process.

5. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

6. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

7. Exchanges

If you need to exchange an item, please contact our customer service team. We will guide you through the process and ensure a smooth exchange.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund, as appropriate.

9. Non-Returnable Items

Certain items are non-returnable, including but not limited to: ∙Custom or personalized orders ∙Clearance items

10. Contact Information

For any questions or concerns regarding our Returns and Exchanges Policy, please contact us at info@litaniBathrooms.com.au